Terms and Conditions of Sales

If you shop at Neepiel America, you should accept the following terms and conditions. Please read them carefully.

1.Neepiel America’s products have been manufactured safely. Its products such as Toner, Emulsion, Eye Cream, Serum and Daily Cream are registered as over-the-counter drug products.

2.To become a dealer, you must fill out information sheet on 'Contacts' or 'Bulk Order'.

3.Neepiel America will contact you after reviewing your application within 3 business days. 

Sales and Merchandise Return Policy

4.Neepiel America do its best to resolve any issue with any order or delivery of goods as soon as possible.

5.A buyer shall pay for the ordered merchandise at the time of placing the order.

6.A buyer is entitled to a full refund or replacement of the product if the product is damaged or the incorrect one is delivered. In this case, the buyer should open dispute within 7 days of receiving it. The delivered product must be returned in like new condition for a full refund.

7.It is imperative that you review the product upon receiving it. It is your responsibility to make sure that you receive the item as ordered.

8.A buyer cannot resell Neepiel America’s products on any online marketplace such as amazon, ebay, buys.com or through social media such as facebook.com and instagram.com.

9.All other returns except for Article 4 must be made within 14 days of receipt of the merchandise. A 25 % restocking fee for any returned merchandise will be charged.

10.A buyer can cancel the items or orders that haven't entered the shipping process. Please contact immediately at 949-932-0627.

11.Neepiel America charges applicable state, local, and county taxes on online transaction.

12.Dealer is not allowed to place the order online. Dealer must order either by phone or by email.


13.All orders will be proceeded within 3 business days after payment is paid in full. Delivery time for a buyer’s item will depend upon the buyer’s choice of our valued priced shipping option.

Use of Copyrighted Materials

14.A buyer agrees and understands that Neepiel America prohibits you from using its photographs and written materials without prior written consent from Neepiel America. This includes all materials found at www.neepielamerica.com, www.neepiel.co.kr, and facebook site.

Typographic Errors

15. In the event that a product is listed at an incorrect price or with incorrect information due to typographical error in pricing or product information, Neepiel America shall have the right to refuse or cancel any orders for products at the incorrect price.

Force Majeure

16. Neither party shall be liable for any delay or failure to perform any of its obligation if the delay or failure results from the event. 


17. If any term or provision of these terms and conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction, such provision shall be severed and the remaining portion of the provisions shall continue in full force and in effect as if these terms and conditions had been agreed with the invalid, illegal, or unenforceable provision eliminated.

Privacy Policy

18. By using our website or otherwise providing your personal information to Neepiel America, you agree to the collection, use and sharing information under Neepiel America’s privacy policy.

19. We use the information we collect to provide you products, offers and services, to deliver to your advertisements, offers, or other contents tailored to your interests, and to conduct Neepiel America’s other business operations.

Warrant/Limitation of Liability

20. Neepiel America warrants that at the time of shipment, the products covered by a buyer’s purchase shall be free of all defects in design, workmanship or materials.

21. In the event that the products do not meet the foregoing warrants or in the event that the products are damaged during transit, seller shall, at its option, replace the products free of charge or refund the purchase price paid for those products by a buyer.

Governing Law and Jurisdiction

22. These terms and conditions shall be governed by and construed in accordance with the law of the State of California and the parties hereby submit to the exclusive jurisdiction of Orange County, California Court.